Misaligned Focus
The more technology changes, the more implementations seem to stay the same. Judging by the content sessions I’ve been in today here at SpeechTEK 2008, as well as my ongoing coverage in the contact...
View ArticleGaining Market Share in a Down Economy
I had an interesting conversation with Christopher Faulkner, vice president of sales for Scottsdale, Ariz.-based contact center solution provider TDI about its newest outbound communications offering,...
View ArticleVarolii Adds SMS to its Automation Repertoire
Looking to take advantage of the growing number of consumers using their mobile devices to conduct business, Seattle–based proactive outbound communications company Varolii recently unveiled the latest...
View ArticleSocial Media Maturity Model: The Conversation Begins
By Mike Fauscette, Software Business Solutions Group, IDC. I’ve agreed to kick this “conversation” off. I’ve had the benefit of chatting about the Model quite a bit and living with it in some form for...
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